Shipping policy

Last updated 24 March 2025

We ship worldwide from our United States fulfilment partner. Orders are picked and packed within 1–2 business days, Monday to Friday.

Rates and delivery times

Destination	Service	Cost	Estimated delivery
United States	Standard	$9.95	3–6 business days
United States	Standard, orders over $150	Free	3–6 business days
United States	Express	$29.95	1–3 business days
Rest of world	International Standard	$24.95	8–14 business days
Rest of world	International Express	$54.95	4–7 business days

Delivery times are estimates counted from dispatch, not from the moment you order, and they exclude time spent in customs. The exact rates available to you are shown at checkout before you pay.

How it is packed

Every blade ships with a sheath on it, seated in a die-cut insert so it cannot move inside the carton. Nothing is shipped loose. The Four-Knife Roll ships as one parcel with the knives already in the roll.

Open the carton carefully and keep the sheaths. They are the safest way to store a knife in a drawer, and we cannot accept a return without the packaging.

Tracking

Every order ships with tracking. You will receive a dispatch email with the tracking number when the parcel leaves us. Tracking can take up to 48 hours to show its first scan — that is normal and does not mean the parcel is lost.

If tracking has not moved for five business days, email info@pilvarox.com with your order number and we will chase the carrier.

Customs, duty and import tax

Prices on this site do not include import duty or local tax. Where these apply they are charged by your own customs authority, usually before the parcel is released, and they are your responsibility.

We declare every parcel honestly, at the price paid, with an accurate description of the contents. We will not mark an order as a gift or understate its value.

If a parcel is refused at customs and returned to us, we refund the goods but not the outbound shipping.

Knives and the carrier

Kitchen knives are ordinary household goods and ship by normal carrier services. A few countries restrict the import of bladed articles, and a few carriers will not carry them to particular destinations. Where that applies, the destination will not be offered at checkout.

Some countries also set a minimum age for receiving a bladed article. Where the carrier requires it, delivery may need an adult signature.

Addresses

We ship to the address given at checkout exactly as entered. Check it before you pay. If an order has not shipped we can change the address — email us with the order number. Once it is with the carrier we cannot.

Parcels returned to us as undeliverable because of an incorrect or incomplete address are refunded less the outbound shipping cost.

Lost and damaged parcels

If a parcel is confirmed lost by the carrier we replace the order or refund it in full, whichever you prefer. If something arrives damaged, send a photograph within 14 days and we will send a replacement.

Where we cannot ship

We do not ship to destinations subject to sanctions, to destinations that restrict the import of bladed articles, or where our carriers do not operate. If your country is not available at checkout, that is why.